Support

Need help with Coordinate, or want to report a bug? You’re in the right place.

Common questions

Nothing happens when I tap “Use my current location”

Coordinate needs permission to use your location. Open the iOS Settings app, tap Privacy & Security → Location Services → Coordinate, and make sure it’s set to While Using the App. Then try again.

I searched for a place but nothing shows up

Type at least two characters and give it a moment — the app pulls suggestions from Google as you type. If nothing appears, you may be offline, or the connection to Google Places is slow. Try again in a moment.

“No spots to show” on the results screen

This usually means there aren’t many venues of the chosen type near the midpoint between the two locations. Try a broader category like Anything, or a different category that’s more common (coffee, restaurants, and gas stations tend to have the most coverage).

My friend tapped the invite link but nothing happened

If they don’t have Coordinate installed, tapping the link opens a small install page in their browser. They can install the app and then tap the link again to open it. If they do have the app but the link opens in Safari anyway, deleting and re-installing Coordinate usually fixes it — iOS re-verifies the app’s ownership of the link on a fresh install.

Can I use Coordinate without sending a text?

Yes — if you already know both locations, tap Find meeting spots instead of Send an invite. The invite flow is for the case where you don’t yet know where the other person is.

Does the app collect my data?

Coordinate doesn’t run a server that stores your information. Your location, meetup history, and settings live on your device. Address searches and route requests go directly from your phone to Google’s services, and location fixes are turned into addresses using Apple’s built-in geocoder. Full details are in our privacy policy.

Report a bug or suggest a feature

The best way to reach us is by email at [email protected]. If you’re reporting a bug, it helps a lot if you can include:

• What you were trying to do
• What actually happened
• Your iPhone model and iOS version (Settings → General → About)
• The Coordinate version (Settings → About Coordinate, or from the App Store listing)

Privacy

For questions specifically about how Coordinate handles your information, see our privacy policy, or email [email protected].